Systematic service

Innovation arises where experience, technical expertise and continuous development come together. That is why research and development plays a central role within our group of companies. With our in-house development department, we create the conditions necessary to efficiently bring new products and system solutions to fruition, drive developments forward independently and respond flexibly to individual market and customer requirements.

The close integration of development, application engineering and production enables rapid knowledge transfer and streamlined coordination processes. This results in high-performance solutions that meet a wide range of technical and functional requirements. At the same time, the latest findings from materials development, processing technologies and design are continuously incorporated into our development work.

Another advantage of our in-house expertise is our ability to implement project-specific requirements in a targeted manner. Whether it’s optimising existing products, developing new material concepts or making bespoke adaptations for specific applications – we develop tailor-made solutions for the business areas of marine deck coverings, building protection, coating systems and flooring technology.

As well as developing new systems, we also focus on the continuous optimisation of our existing portfolio. Extensive testing procedures, practical trials and regular dialogue with users and customers provide valuable insights that enable us to ensure our products maintain the highest standards of quality, performance and future-proofing in the long term.

High-performance production and efficiently organised logistics form the basis for a reliable supply to our customers. Through close coordination between production, warehousing and dispatch, we ensure short response times, a high degree of flexibility and the on-time delivery of our products and system solutions. This enables us to manufacture both standardised products and customised solutions cost-effectively and in line with customer requirements.

Even when faced with complex project requirements, we ensure that everything runs smoothly. Our team reliably coordinates bespoke packaging solutions, tailored delivery schedules and international shipping processes, ensuring that materials arrive on time at their respective destinations.

In order to meet our customers’ high standards on a long-term basis, we are constantly refining our production and logistics processes. Optimised workflows and efficient process structures lay the foundations for consistently high quality and reliable, flexible order fulfilment.

Every project comes with its own unique requirements – which is why personalised advice and a collaborative approach are at the heart of everything we do. Our sales team supports customers right from the start with their expert knowledge and develops solutions that are precisely tailored to the specific areas of application and project objectives.

This is based on a thorough analysis of the requirements. Through close consultation with our customers, we identify the technical, economic and project-specific parameters and use these to develop bespoke solutions. In doing so, we take a holistic view of each project in order to develop the best possible solution for the application in question.

From the initial contact, through the selection of suitable products and systems, right through to successful implementation, we stand by our customers as a reliable partner. Even when circumstances change or new requirements arise, we respond flexibly and with a focus on finding solutions. In this way, we lay the foundations for well-informed decisions and ensure that our customers always receive the best possible solution for their project.

The quality of a system is evident not only in the product itself, but above all in its expert workmanship. Precise workmanship ensures that our solutions continue to fulfil their technical and functional requirements over the long term, whilst also meeting the highest quality standards.

Depending on the requirements of a project, our experienced specialists carry out the work directly on site – at shipyards, construction sites or industrial facilities worldwide. Alternatively, the work is carried out by a carefully selected network of qualified partner companies, which operate in accordance with our defined quality standards and receive regular training.

Through structured work processes, careful planning and extensive specialist expertise, our in-house teams and our partners ensure reliable and timely delivery. Even under challenging conditions, this enables us to achieve results that meet our clients’ high standards as well as the relevant technical and regulatory requirements.

For us, quality is not just a single inspection step, but a standard that runs through every process. Across all business areas of the Freese Group, reliable products, professional workmanship and durable solutions are at the heart of everything we do.

From the selection and testing of suitable materials and systems, through production and fabrication, right through to on-site installation, we ensure our services are underpinned by clearly defined quality standards and coordinated testing processes. Regular checks, documented procedures and continuous monitoring ensure that our products and services meet our own high standards as well as the relevant technical and project-specific requirements.

Our quality assurance does not end with the delivery of a product. On request, experienced supervisors can support our projects directly on site. They monitor that work is carried out to the required standard, provide assistance with technical queries and ensure that the agreed requirements are reliably met. In this way, we provide additional assurance and ensure a consistently high standard of workmanship – even on challenging projects.

Our approach to quality combines technical expertise, meticulous processes and many years of experience. This results in solutions that are not only impressive today, but also function reliably in the long term.

For us, professional support does not end with the handover of a project, but continues as our solutions prove their effectiveness in day-to-day use.
Whether it’s technical queries, maintenance and servicing requirements, modifications to existing systems or the selection of suitable products and system configurations for refit projects – our customers can rely on the expertise of our after-sales support team.

We focus on providing rapid, solution-oriented support based on a spirit of partnership. If an issue cannot be resolved remotely, our specialists provide on-site support and oversee the necessary measures right through to their implementation.

This is how we ensure security throughout the entire lifecycle of our solutions: with short lines of communication, reliable support and technical expertise that extends far beyond the actual project delivery.